Contact Us

Questions or Feedback

Our Locations

Main Office

Big Brothers Big Sisters of Central Ohio

1855 E. Dublin Granville Rd., 1st Floor

Columbus, OH 43229

(614) 839-BIGS (2447)

(866) 892-BIGS (2447) toll-free

(614) 839-4770 (fax)

bbbscentralohio.org

projectmentorcolumbus.org

amachiohio.org

Delaware County Office

39 West Winter St.

Delaware, OH 43015

(740) 369-BIGS (2447)

bbbscentralohio.org

Union County Office

940 London Ave., Suite C

Marysville, OH 43040

(937) 642-0472

www.emarysville.com/bbbs/index.php

Big Brothers Big Sisters of Springfield

625 Burt St.

Springfield, OH 45505

(937) 390-9900

bbbscentralohio.org

The Mentoring Center of Central Ohio

1855 E. Dublin Granville Rd., 1st Floor

Columbus, OH 43229

(614) 839-2447

mentoringcenterco.org

Camp Oty'Okwa

24799 Purcell Rd.

South Bloomingville, OH 43152

(740) 385-5279

campotyokwa.org

Affiliates

Big Brothers Big Sisters of East Central Ohio

1260 Monroe St. NW, Suite 100D

New Philadelphia, OH 44663

(330) 339-6916

bbbseco.com

Big Brothers Big Sisters of Greater Cleveland

4614 Prospect Ave., Suite 410

Cleveland, OH 44103

(216) 621-8223

wementoryouth.org

Big Brothers Big Sisters of South Central Ohio

173 West Second St.

Chillicothe, OH 45601

(740) 773-BIGS (2447)

bbbssco.org

Specific Contacts

Enroll a Child

bbbs@bbbscentralohio.org

Volunteer to be a Big Brother or Big Sister

volunteer@bbbscentralohio.org

Volunteer at an event

alenz@bbbscentralohio.org

Marketing, PR or Media

mpalkowski@bbbscentralohio.org
312-969-4852 (cell)

We Are Hiring

  • Match Support Specialist

    Apply

    Description:

    Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program. Delivers quality service; works to facilitate a positive match experience; documents high quality, professional assessments and notes in database; and meets or exceeds program goals.

    Reports to:

    Assistant Vice President of Programs

    Essential Job Activities and Responsibilities:

    • Continually assess match relationships focusing on: child safety, match relationship development, positive youth development, family engagement and volunteer satisfaction. Address and resolve real and/or potential problems and barriers once identified.
    • Assess needs and provide individual training, information and support for each match participant to assure a positive and satisfying experience for the volunteer.
    • Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
    • Provide information and refer resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
    • Provide high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
    • Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
    • Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the program.
    • Effectively administer all outcomes surveys with match participants and accurately track data. Responsible for maintaining accurate documentation and database entry per national and agency standards.
    • Collaborate with other service delivery staff to ensure smooth transition among functions.
    • Help in other program areas as part of the team when needed; attend events as requested by the agency.
    • Assist in program development and strategies for growth through participation with workgroups.
    • Assist in defining and meeting deliverables and/or outcomes for the Program team.
    • Regularly and consistently demonstrate the Big Brothers Big Sisters of Central Ohio values and guiding principles.
    • Perform other duties as assigned.

    POSITION PERFORMANCE MEASURES

    • Maintain timely and accurate paperwork and database entry according to National and Agency standards.
    • Files must meet or exceed 90% compliance.
    • Provide match support from initial introduction through closure. Achieve a minimum of 90% support call completion rate.
    • Coordinate and conduct surveys and evaluations with assigned program participants. Achieve a 90% completion rate.
    • Establish, monitor and meet goals for match length and customer satisfaction.

    Competencies:

    POSITION KNOWLEDGE/ABILITIES/SKILLS

    • Organizing; Planning - Can marshal resources (people, funding, material and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources efficiently and effectively; arranges information and files in a useful manner. Knowledgeable about all aspects of an organization; knows how to get things done both through informal and formal channels and the informal network.
    • Interpersonal Savvy - Relates well to all kinds of people outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; effectively communicates both verbally and in writing.
    • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
    • Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
    • Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; and gains access to informal and incomplete information in time to do something about it.
    • Problem Solving - Takes initiative to solve difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
    • Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both success and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
    • Presentation Skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, subordinates, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.

    Qualifications:

    • Must possess a minimum of a Bachelor's degree
    • Must be willing to work minimum 40 hour/week
    • Must be willing to work evening and weekends as required
    • Must be willing to work with diverse populations and in diverse areas
    • Must be flexible to accommodate job responsibilities
    • Must have viable transportation, valid drivers' license to meet job responsibilities
    • Must have high level of organization
    • Must have working knowledge of Microsoft Office
    • Must be willing to participate in professional development activities (25 hours required annually)
     

    Application Instructions

    Big Brothers Big Sisters of Central Ohio is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • Program Partner Specialist

    Apply

    Description:

    MENTOR Central Ohio is an affiliate of MENTOR, a unifying champion for expanding quality youth mentoring across the U.S., and a division of Big Brothers Big Sisters of Central Ohio. MENTOR provides quality benchmarks, resources, training and consulting to non-profit programs, agencies and their staff so they may improve their mentoring program's capacity, sustainability, safety and impact on youth. Currently MENTOR Central Ohio is looking for a Program Partner Specialist who will be primarily responsible for consulting with prospective mentoring program clients to assess their current needs, then to offer development solutions and services to meet those needs and enable those agencies to improve their capacity and sustainability over time. This position also carries out the contracting process and scheduling of service delivery. In addition, this position provides coordination of MENTOR Central Ohio's training courses, including contracted and grant funded sessions, approximately 200 per year. There are no direct reports for this position. If you have experience in program relationship management and meet the following requirements, please apply to humanresources@bbbscentralohio.org.

    Reports to:

    Director, MENTOR Central Ohio

    Qualifications:

    • Must have 3-5 years' experience in the non-profit sector creating and managing sustainable programs, assessing needs and/or consulting with organizations to improve results. Bachelor's degree required (business development or non-profit program management). Knowledge of youth mentoring and its benefits is preferred.
    • Must be willing to work 40 hours/week or more as needed including daytime, evening and weekends.
    • Must be willing and comfortable working with diverse populations and in diverse areas of the city/state.
    • Must have road-worthy transportation, valid driver's license and insurance to meet job responsibilities.
    • Must be willing to periodically travel throughout the state of Ohio (which could occasionally result in an overnight stay) to fulfill out-of-town contract services.
    • Must have intermediate skills in Microsoft Office, Excel, PowerPoint, Word, Outlook and email. Experience with a Customers Relations Management tracking system like Salesforce and GoToMeeting / virtual meeting tools a plus.

    Application Instructions

    Big Brothers Big Sisters of Central Ohio is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here
  • Enrollment Specialist

    Apply

    Reports to:

    Enrollment and Matching Manager

    Essential Job Activities and Responsibilities:

    Enrollment Functions
    1. Provide high-level expertise of interpersonal skills in order to effectively enroll and acclimate participants into Big Brothers Big Sisters’ one-to-one mentoring program(s).
    2. Provide high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
    3. Responsible for documenting accurate, timely and comprehensive professional assessments and database entry per national and agency standards.
    4. Conduct thorough review of professional assessments of match participants and make recommendations for appropriate match relationships which will yield positive outcomes.
    5. Assess needs and recommend individual training, information and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
    6. Coordinate with team members to ensure all new match relationships are successfully introduced and have obtained the appropriate levels of support to establish and develop their one-to-one relationship.

    Program Functions (Specialized, temporary support)
    1. Ensure assigned school-based program, contact with and among match participants, and initiatives are operating within program guidelines.
    2. Continually assess match relationships focusing on: child safety, match relationship development, positive youth development, family engagement and volunteer satisfaction. Address and resolve real and/or potential problems and barriers once identified.
    3. Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
    4. Provide information and refer resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.

    Team Functions
    1. Help in other program areas as part of the team when needed; attend events as requested by the agency.
    2. Assist in program development and strategies for growth through participation with workgroups.
    3. Assist in defining and meeting deliverables and/or outcomes for the Program team.
    4. Regularly and consistently demonstrate the Big Brothers Big Sisters of Central Ohio values and guiding principles.
    5. Perform other duties as assigned.

    Qualifications:

    -Must possess a minimum of a Bachelor's degree -Must be willing to work minimum of 40 hours/week -Must be willing to work evening and weekends as required -Must be willing to work with diverse populations and in diverse areas -Must be flexible to accommodate job responsibilities -Must have viable transportation and valid drivers' license to meet job responsibilities -Must have high level of organization -Must have working knowledge of Microsoft Office -Must be willing to participate in professional development activities (25 hours required annually)

    Application Instructions

    Big Brothers Big Sisters of Central Ohio is an Equal Opportunity Employer

    To Apply, send cover letter and resume


    Apply Here